General FAQ (Applicable to All Services)

Can you work within any budget?

Absolutely. I believe achieving a high-end look doesn’t require you to spend thousands of dollars, but you do need to be open to experimenting, getting creative and stepping outside of your comfort zone if that’s what it takes! All I need is for you to be very transparent about your budgetary requirements so I can tailor my expertise to your needs.

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Scheduling Virtual Consultations

Scheduling: You will be given access to an automatic scheduler to schedule/reschedule your preferred time as needed. Consultations will be held via Zoom - please download the (free) app ahead of time, and familiarize yourself with how to sign in so we can be ready to go at the time of our call. I start and conclude each session promptly on time.

Rescheduling: I understand life is hectic (and things sometimes pop up unexpectedly for me too), I ask that all reschedules be made at least 24 hours ahead of the scheduled time.

Payment Plans

At this time I require 100% payment up front for all consulting services, except for VIP Design Packages which can be paid in installments as agreed to prior to purchase. Please email info@lizgaffneydesign.com to inquire/confirm.

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Exchanges or Refunds

Due to the customized nature of all of my design work, all sales are final. It is my top priority to exceed expectations - but if you are for any reason dissatisfied with your service, I welcome your feedback.

Do purchased services expire?

Services must be fulfilled within 1 year of purchase.

Guidelines for Images & Inspiration Submitted

Good quality images are so important for equipping me with an understanding of your spaces. Think clear & well-lit, capturing as many angles, heights, corners, walls, entries, windows & structural details as possible. Please be thorough. If you have a link to the original real estate listing (or rental property listing), those are helpful to include as well. The more I have to work with the stronger I am able to support you.

Inspiration: I love everything from pictures you found on Pinterest to pictures you’ve taken in books, magazines, Instagram accounts, etc.

Gifting Services

At this time I don’t offer gift cards, HOWEVER, I would love for you to gift my services to others. Please email: info@lizgaffneydesign.com to make arrangements.